Payment Policy

Payment Policy

Last Updated: March 14, 2026

At emma-andrew, we prioritize making your checkout process seamless, convenient, and secure. Whether you are refreshing your wardrobe with our accessories or investing in a new pair of boots, we offer trusted payment options to ensure a smooth experience.

1. Accepted Payment Methods

We currently accept the following secure forms of payment:

  • Credit & Debit Cards: Visa, MasterCard, American Express (Amex), and Maestro.

All transactions are processed through secure, PCI-compliant payment gateways to ensure the highest level of safety for your financial information.

2. Currency & Pricing

All prices on our website are listed and processed in ZAR (South African Rand). Please note that if your credit card is issued in a different currency, your bank may apply a small conversion fee according to their specific rates.

3. Secure Transactions

Your security is our top priority. All payments on our website are protected using industry-leading SSL (Secure Sockets Layer) encryption technology.

  • Data Privacy: Your payment details are encrypted from the moment you enter them.

  • No Storage: For your protection, emma-andrew never stores your full credit or debit card numbers on our own servers.

4. Important Payment Information

  • Immediate Charge: Your chosen payment method will be charged immediately upon successful completion of your order.

  • Full Payment: Full payment is required at the time of purchase to initiate order processing and handling.

  • Exclusions: We currently do not support Cash on Delivery (COD), personal checks, or direct bank transfers.

  • Payment Issues: If your payment is declined, please verify your billing address and CVV code, or contact your bank to ensure international transactions are enabled.

5. Contact Information

If you encounter any issues during the checkout process or have questions regarding a transaction, our support team is available to assist you.

Trade name: emma-andrew
Business name: MIDDLETON LIMITED

Phone number: +32495341349
Email: support@emma-andrew.com

Business address: 
Flat 5, 4/F,
Won Hing Building,
74-78 Stanlet Street,
Central,
Hong Kong

Business Registration number: 80285400
License number: TC000807

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (SAST)